Call tracking for law firms
A potential client with an urgent legal problem rarely waits for a callback. CallRing AI answers every enquiry, writes it up, and ranks it, so your team calls the strongest matters back first.
Free to join Free forever plan at launch
Where law firms lose potential clients
A first-time caller who reaches voicemail calls the next firm
People with an urgent legal problem rarely wait for a callback. They search, call several firms, and often hire the one that answers first.
Intake depends on whoever picked up
A rushed phone note misses details. Without a consistent record, the attorney calling back starts the conversation from scratch.
Every enquiry looks equally urgent
A strong matter, a wrong number and a vendor all arrive on the same line. Callbacks get made in the order messages arrived rather than the order of value.
Marketing is measured in calls, not cases
Firms invest in search ads, directories, referral partners and local campaigns. Counting phone calls does not show which of them produce signed matters.
Several practice areas, one phone number
Family, immigration, injury and business matters need different attorneys. A single ring-everyone number wastes time and loses the call to the wrong person.
How CallRing AI helps law firms
Calls answered and routed by practice area
Use a menu or separate numbers per practice area to send callers to the right team, with ring groups and a voicemail fallback when nobody is free.
Learn moreA written intake record of every call
Recordings, AI transcripts and AI summaries capture who called, what they asked and what happens next, so the attorney starts the callback informed.
Learn moreCallbacks ranked by CallScore
CallScore ranks calls by quality and intent, so your team can work the strongest enquiries first.
Learn moreConnect calls to matters and marketing
Link contacts to deals with a value and an open, won or lost status. Review which sources and campaigns bring in matters, not just phone calls.
Learn moreYour CRM stays up to date
Log calls to HubSpot, send call details to Slack or Google Sheets, or connect other tools with Zapier and webhooks.
Learn moreExample call flow for a law firm
An illustrative flow built from the standard blocks. Prompts and practice areas are placeholders to adapt.
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Greeting: "Thank you for calling. This call may be recorded."
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Schedule: during office hours continue; after hours go to a message and voicemail path.
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Call Tree: press 1 for family law, 2 for injury, 3 for business matters, 4 for existing clients.
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New enquiries: Multi-Ringing across the intake team, with a Whisper note naming the practice area and the campaign.
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Existing clients: Forward to the responsible team or paralegal line.
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No answer: Voicemail with transcription, then rank the callback list by CallScore.
Build it yourself in the AI call flow builder.
Live in three steps
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Get a tracking number
Pick a local or toll-free number, or bring the one you already use.
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Build your call flow
Greeting, business hours, menu, and routing, in the no-code flow builder.
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See every call
Source, recording, transcript, AI summary, and CallScore on every call.
Features law firms use most
Confidentiality and recording notes
Calls with potential clients can include confidential information. Professional conduct rules and attorney-client privilege are for you and your own counsel to interpret, and CallRing AI cannot decide whether a particular call is privileged.
Recording laws differ by state, and some require every party to consent. CallRing AI lets you add a recording notice to your greeting and records calls with an automatic spoken disclaimer when recording is on. You can leave recording off for any number.
Use role-based permissions and separate workspaces to control who can hear recordings and read transcripts, turn on two-factor authentication, and export or delete recordings when you need to. This is general information, not legal advice.
See our privacy policy for how CallRing AI handles data.
Frequently asked questions
Can calls be routed by practice area?
Yes. Use a call menu or a separate tracking number per practice area, and send each to the right people or group.
What happens if no attorney is available?
A Voicemail block captures the message and transcribes it. The summary and transcript are on the call record, ready for the callback.
Can I turn recording off?
Recording is controlled in the call flow, so you can decide which numbers record calls. Where you do record, you can add a recording notice. Rules vary by state, so check with your own counsel.
How does CallScore help?
CallScore ranks calls by quality and intent, so you can see which enquiries look strongest before you start returning calls.
Can I tell which marketing brings in cases?
Yes. Tracking numbers attribute each call to its source or campaign, and connecting calls to deals shows which sources lead to matters.
Does it work with my CRM?
CallRing AI integrates with HubSpot and can send call data to Slack, Google Sheets, Zapier and custom webhooks. It also has a published API.
Stop losing calls to the next business on the list
Answer, route, and track every call your law firm gets. Join the waitlist for free early access.
Free to join Free forever plan at launch
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