CallScore
AI call scoring for every call
Not every call is a lead, and not every lead is ready. CallScore ranks your calls by quality and intent, so your team spends the morning on the callbacks most likely to close.
What is CallScore?
CallScore is the call scoring feature in CallRing AI. It ranks each call by quality and intent, so you can see which callers are most likely to buy before you pick up the phone again.
Call scoring is the practice of rating phone calls automatically so a team can prioritize follow-up instead of working the list top to bottom. CallScore is part of CallRing AI’s AI call intelligence, alongside call recording, transcripts and AI summaries.
How it works
From a ringing phone to a ranked follow-up list
- 1
A call comes in
A caller dials one of your tracking numbers and your call flow handles it as usual: greeting, menu, ring group or voicemail.
- 2
The call is scored automatically
CallScore scores calls for quality and intent as part of CallRing AI’s call intelligence. There is nothing to score by hand.
- 3
Review the ranking
Open your calls and sort your follow-ups by likelihood to buy, so the strongest calls come first.
- 4
Read the context
Check the AI summary, transcript and recording beside the score before you call back.
- 5
Follow up and track the outcome
Link the contact to a deal and track it as open, won or lost.
Key capabilities
What CallScore gives your team
Automatic scoring on every call
Calls are scored for you, so the ranking is ready when your team opens the list.
Quality and intent
CallScore ranks calls by how good the call was and how likely the caller is to buy.
Sort by likelihood to buy
Work your follow-ups from most to least promising instead of in the order calls arrived.
Spot your best leads
See which callers look strongest before you call back, not after.
Context next to the score
Recordings, transcripts, summaries and contact history live together with the score.
Connected to contacts and deals
Every call is linked to a contact, and contacts can be linked to deals with a value and status.
Use cases
How teams use call scoring
Sales follow-up
Start the day with the calls most likely to close, then work down the list as time allows.
Lead hand-offs
Pass a lead to a colleague with the score and the summary, so they know why it matters before they dial.
Call reviews
When a manager reviews calls, the score points to which conversations deserve a closer look.
FAQ
Common questions
What is CallScore?
CallScore is the AI call scoring feature in CallRing AI. It ranks calls by quality and intent so your team can prioritize the callbacks most likely to close.
What is call scoring?
Call scoring means rating phone calls automatically so a team knows which ones to follow up first. Instead of working a list in the order calls arrived, you work it by how promising each call was.
Does CallScore replace listening to calls?
No. CallScore tells you where to look first. Recordings, transcripts and AI summaries are still on each call, so you can check the detail before you call back.
Is every call scored?
CallScore scores calls automatically, so your ranking does not depend on someone rating each call by hand.
How is CallScore different from AI call summaries?
An AI summary tells you what happened on a call. CallScore tells you how that call ranks against your others. Use them together to decide who to call back and what to say.
Which plans include CallScore?
Plan details change, so check the pricing page for what each plan includes.
Call back the right people first
Let CallScore rank your calls so your team spends its time on the leads most likely to buy.