Terms & Conditions

These Terms and Conditions ("Terms") govern your use of callring.ai and the CallRing AI service (the "Service"), operated by CallRing AI LLC, a company registered in Pakistan ("CallRing AI," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

Your use of the Service is also subject to our Privacy Policy. If you do not agree with any part of these Terms, you must not access or use the Service. If you are using CallRing AI on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

CallRing AI is a cloud-based call tracking and AI-powered communication analytics platform. The Service provides tools that help businesses capture, route, record, and analyse phone conversations, including but not limited to:

• Call Tracking — attribute inbound calls to the campaigns, sources, and keywords that generated them.
• Dynamic Number Insertion (DNI) — display unique tracking numbers to different visitors and sources.
• Call Recording — capture and store call audio subject to applicable law.
• AI Call Transcription — convert recorded calls into searchable text.
• AI Summaries — generate concise summaries of call conversations.
• Call Analytics — surface metrics, trends, and reporting across your calls.
• Team Management — invite members, assign roles, and manage workspace access.
• Integrations — connect CallRing AI to third-party tools and workflows.

Features may be added, modified, or removed over time at CallRing AI's sole discretion, and the availability of any particular feature may vary by plan.

To access most features of the Service you must create an account. You are responsible for:

• Maintaining the security of your account and any connected workspaces.
• Protecting your passwords and login credentials, and keeping them confidential.
• Providing accurate, current, and complete information during registration and keeping it up to date.
• All activities that occur under your account, including actions taken by team members you invite.

You must notify CallRing AI immediately of any unauthorised access to or use of your account. CallRing AI is not liable for any loss or damage arising from your failure to safeguard your account credentials.

• Free plan: CallRing AI may offer a $0 plan with limited features, usage caps, and functionality. Free plans may be modified or discontinued at any time.
• Paid subscriptions: Paid plans are billed on a monthly or yearly basis depending on the option you select at checkout.
• Automatic renewal: Subscriptions renew automatically at the end of each billing cycle at the then-current rate unless cancelled before the renewal date.
• Upgrades: When you upgrade, the change takes effect immediately and charges may be prorated for the remainder of the current billing period.
• Downgrades: When you downgrade, the change typically takes effect at the start of the next billing cycle, and you may lose access to certain features or data.
• Taxes: Fees are exclusive of applicable taxes, levies, or duties, which you are responsible for paying.
• Failed payments: If a payment fails, CallRing AI may retry the charge, suspend, or downgrade your account until payment is successfully processed.
• Cancellation: You may cancel your subscription at any time from your account settings; access continues until the end of the current paid period.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

All orders are processed by Paddle.com as our Merchant of Record, and all refunds are processed by Paddle. You may request a full refund within 14 days of your purchase or subscription renewal. This applies to both subscription plans and pay-as-you-go credit purchases.

To request a refund, contact Paddle directly at paddle.net or reach out to us through our Contact page with your order number and the email used for purchase. Cancelling a subscription does not automatically refund past payments. Approved refunds are returned to your original payment method, which may take 5–10 business days to appear.

See our full Refund Policy

You are solely responsible for ensuring that your use of the Service complies with all applicable laws and regulations, including those relating to:

• Call recording and monitoring.
• Telephone communications and telemarketing.
• Privacy and data protection.
• Consent requirements, including one-party and two-party (all-party) consent rules in the relevant jurisdictions.

It is your responsibility to obtain any necessary consents and to provide any required notices before recording a call. CallRing AI is not responsible for any illegal or non-compliant recordings made by users of the Service.

The Service uses artificial intelligence to generate transcripts, summaries, insights, and analytics. AI-generated content may contain inaccuracies, omissions, or errors, and should not be treated as a verbatim or authoritative record. You should independently review AI-generated output before relying on it for any business, legal, financial, or other decision. CallRing AI makes no warranty as to the accuracy or completeness of AI-generated content.

CallRing AI integrates with a range of third-party services to provide its functionality, including but not limited to:

• Paddle — payment processing and Merchant of Record.
• SignalWire — telephony and voice infrastructure.
• HubSpot — CRM integration.
• Google Sheets — data export and syncing.
• Google Analytics — analytics and reporting.
• Google Tag Manager — tag and event management.
• Zapier — workflow automation.

These services have their own terms of service and privacy policies. CallRing AI is not responsible for the availability, security, uptime, performance, or policies of any third-party provider. Your continued use of these integrations constitutes your acceptance of the respective providers' terms.

CallRing AI relies on SignalWire as its underlying telephony infrastructure provider. While we work closely with SignalWire to deliver reliable service, we are not liable for outages, call quality issues, or service disruptions caused by SignalWire's infrastructure or network.

• You retain ownership of the data you submit to or generate through the Service ("Customer Data").
• You grant CallRing AI a limited licence to access, host, process, and transmit Customer Data solely for the purpose of providing the requested services.
• Customer Data may be processed using trusted third-party infrastructure and integrations, subject to appropriate safeguards.

For details on how CallRing AI collects, uses, and protects personal data, please see our Privacy Policy.

You agree not to use the Service to engage in, facilitate, or encourage any of the following:

• Any illegal activity or violation of applicable laws or regulations.
• Sending spam, unsolicited communications, or engaging in unlawful telemarketing.
• Fraud, deception, or misrepresentation.
• Unauthorised access to any systems, accounts, or data.
• Reverse engineering, decompiling, or attempting to derive the source code of the Service.
• Uploading or transmitting malicious software, viruses, or harmful code.
• Disrupting, overloading, or impairing the platform or its infrastructure.

All software, branding, website content, logos, source code, designs, documentation, and AI features that make up the Service remain the exclusive property of CallRing AI and its licensors, unless otherwise stated. These Terms do not grant you any right, title, or interest in CallRing AI's intellectual property other than the limited right to use the Service in accordance with these Terms. You may not copy, modify, distribute, or create derivative works from any part of the Service without prior written consent.

CallRing AI strives to provide a reliable, high-availability service. However, we do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. The Service may be temporarily unavailable due to maintenance, updates, third-party outages, or factors beyond our reasonable control. We are not liable for any losses resulting from downtime or service interruptions.

To the fullest extent permitted by applicable law, CallRing AI shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with your use of, or inability to use, the Service — whether based on contract, tort, negligence, strict liability, or any other legal theory, and even if CallRing AI has been advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless CallRing AI, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your misuse of the Service, your violation of these Terms, your violation of any applicable law, or your infringement of any third-party rights.

CallRing AI reserves the right to suspend or terminate your account, in whole or in part, with or without notice, for any of the following reasons:

• Non-payment of fees.
• Fraud or fraudulent activity.
• Abuse of the Service or other users.
• Security concerns or suspected compromise.
• Violations of these Terms.
• Illegal activity.

Upon termination, your right to use the Service ceases immediately. Certain provisions of these Terms that by their nature should survive termination will continue to apply.

CallRing AI may update or modify its features, pricing, services, and these Terms & Conditions from time to time. When we make material changes to these Terms, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice. Your continued use of the platform after changes take effect constitutes your acceptance of the updated Terms.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the legal entity operating CallRing AI is incorporated, without regard to its conflict-of-law principles, unless otherwise required by applicable law.

If you have any questions about these Terms, please contact us:

• Company: CallRing AI LLC
• Online: our Contact page