What Is a Whisper Message?
A whisper message is a short, private audio note played only to the person answering a call, just before they are connected to the caller. The caller never hears it. It tells the agent who is calling or why, for example which campaign the call came from, so they can start informed.
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How a whisper message works
A whisper plays at the moment of connection. The agent picks up, hears the short note, and is then joined to the caller. In CallRing AI you add a whisper step to a call flow in the drag-and-drop flow builder, before a ring group.
Because each phone number can have its own call flow, each number can play its own whisper, for example one per campaign or location.
An example
A whisper might say: “Sales call from the pricing page.” The agent hears it, then answers with context.
Why it matters for marketers
A whisper turns attribution into something an agent can use live. Marketing knows the source; the whisper puts that knowledge in front of the person on the phone. Read the full guide to whisper messages and press-1 handoff.
Frequently asked questions
What is a whisper message?
A whisper message is a short private note played only to the agent as a call connects. The caller does not hear it.
Can the caller hear a whisper message?
No. It plays only to the person answering the call.