Call Tracking
Slack Integration
Keep the whole team in the loop without leaving Slack. CallRing AI posts completed calls, missed calls, voicemails and messages straight to the channels you choose — scoped by a whole workspace or just specific numbers. Connect once, pick your channels, and you are done.
CallRing AI App 9:41 AM
✅ Call Completed
- From
- +1 (415) 555-0132
- Contact
- Jordan Ellis
- Duration
- 4m 12s
- Source
- Google Ads · Sales line
CallRing AI App 9:58 AM
📵 Missed Call
- From
- +44 20 7946 0958
- Number
- Support · +1 (212) 555-0170
- Time
- Today, 9:58 AM
Illustrative preview of Slack notifications from CallRing AI.
What is the Slack integration?
It is the bridge between your phone activity and your team chat. Instead of logging into a dashboard to see what happened on the phones, CallRing AI sends a clean notification into Slack the instant a call completes, a call is missed, a voicemail is left, or a message arrives. You connect your Slack workspace once, decide which numbers it applies to, and choose a channel for each event. From then on, the right people see the right calls — without ever leaving Slack.
Set up in minutes
Connect Slack in three steps
No code, no webhooks to paste, no phone hardware. Just point and click.
Connect your workspace
Open the Slack integration in your dashboard and click Connect. You authorise CallRing AI in Slack once — that is the only sign-in you need.
Choose what it covers
Create a record scoped to a whole workspace or a hand-picked set of numbers, so only the calls you care about get posted.
Pick a channel per event
For completed calls, missed calls, voicemails and messages, select the Slack channel each should land in and choose which fields to include.
What gets posted
Four events, each to its own channel
Turn on the events you want and send each one wherever your team already watches.
Call Completed
A successful call wraps up and the summary lands in Slack the moment it ends.
Missed Call
Nobody answered — your team sees it right away and can follow up fast.
Voicemail
A caller left a message — get notified with a link to listen back.
Messages
Inbound and outbound texts are posted so conversations stay visible.
Why teams like it
Built to fit how your team already works
Real-time alerts
Notifications arrive the instant an event happens, so nothing waits in a dashboard for someone to check.
Precise scoping
Target a whole workspace or just specific numbers, so each record only posts the calls that matter to that team.
Channel per event
Send completed calls, missed calls, voicemails and messages to different channels — sales, support and billing stay separate.
Only the fields you need
Pick the details in each notification — caller, contact, duration, source, recording link, deal and more.
Recording links
Include a link to the recording or voicemail so anyone in the channel can listen back in one click.
Secure by design
Connect once with Slack’s official authorisation — no tokens to copy, and you can revoke access any time.
What data syncs
What the Slack integration sends
Completed calls
A summary of each finished call is posted to the Slack channel you pick for that event.
Missed calls
An alert is posted when nobody answers, so the team can follow up quickly.
Voicemails
A notification is posted when a caller leaves a message, with a link to listen back if you include it.
Messages
Inbound and outbound texts are posted so conversations stay visible to the team.
Fields you choose
You choose the fields to include: business number, caller number, contact name, direction, status, duration, source, recording link, associated deal, and date and time.
Use cases
How teams use call tracking with Slack
Sales alerts in a channel
Post completed sales-line calls to a #sales channel with the source, so reps see which campaign the call came from.
Missed-call follow-up
Send missed calls to a dedicated channel and have whoever is free reply that they are calling back.
Agency client channels
Scope a record to one client’s numbers and post their calls to that client’s channel.
Voicemail triage
Send voicemails to a support channel so the team can claim and handle them in the thread.
Switching from CallRail? Here’s how our Slack integration compares.
CallRail lists Slack among the integrations on its official site. CallRing AI posts completed calls, missed calls, voicemails and messages to the channels you choose, with each event going to its own channel and each record scoped to a workspace or specific numbers.
Integration details change, so check each provider for current information. For a wider look, read the CallRing AI vs CallRail comparison or the CallRail alternative overview.
FAQ
Common questions
I am switching from CallRail. Can I set up Slack the same way?
Setup is self-service and takes a few minutes. Connect Slack, choose which numbers each record covers, and turn on the events you want. Nothing is migrated automatically, so keep your existing setup running until the new one is working.
How do I connect Slack?
Open the Slack integration in your dashboard and click Connect. You are taken to Slack to authorise CallRing AI once. After that you create a record, choose which numbers it covers, and pick a Slack channel for each event.
Can different numbers post to different channels?
Yes. Each record is scoped either to a whole workspace or to a hand-picked set of numbers, and each event points at its own Slack channel — so sales, support and billing can each land in their own place.
Which details are included in a notification?
You choose. For each event you can include fields like the business number, caller number, contact name, direction, status, duration, source, recording link, associated deal and the date and time — or just the ones you care about.
Do I need to write any code?
No. The whole setup is point and click — connect once with Slack, choose your numbers, and select channels from a list. There is nothing to program and no webhooks to paste.
Can I turn it off or change channels later?
Any time. Toggle events on or off, switch the channel for any event, or revoke CallRing AI’s access from inside Slack whenever you like.
Bring your calls into Slack
At launch, connect in minutes and let your team see every call, voicemail and message where they already work.